So, I’ve been saying this for years: Symantec’s Norton Anti-Virus (and other products in their suite) are the root of all evil. I just witnessed more validation of that tonight. Here it is, midnight… I’ve been working on my buddies’ computer for the last 3 hours.
Windows Vista machine, has been working great for months, then a couple of weeks ago all Internet access was lost. Both on his wireless network and the the wired. He gives me a call and I run through a bunch of stuff with him over the phone, then go to his house to get this taken care of. I spent 2 hours screwing with all of the settings possible, then decide to take it home and work some more on it.
3 hours later, I find that by uninstalling Norton Anti-Virus, all Internet access is restored. After taking a closer look at this I find that there is a service installed on Windows Vista that is preventing the OS from receiving DHCP IP addresses. This service is called Norton SymTDI Service. It appears that there is an issue with this service and any wireless routers. I discovered this because I have a b, g and n access points available to be turned on in my office. I tried them all.
So, if you have Norton Anti-Virus installed on your Vista computer, be prepared for some Internet connectivity issues. Personally, I would uninstall that application with extreme prejudice and replace it with a real AV scanner like AVG (which is free for home users by the way ).
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